Knowledge Base

Powering the world’s best user experiences.

Month: June 2019

How do I cancel my paid subscription?

We’re really sorry to hear that you’re considering cancelling your subscription. If there’s anything we can do to improve your experience, please contact us and let us know before cancelling. If you do need to cancel, head to ‘My Account’ then click on ‘Billing’. Click on “Cancel Subscription” Read the . . . Read more

Why does my image look blurry?

There’s a variety of reasons why your design may appear blurry. The most likely scenario is that your resolution (pixels) is too low. Read the following sections to learn why your design may appear blurry and what you can do to improve the quality of your design. Downloading on Retina . . . Read more

Why did my session time out?

Your session may time out if you’ve been inactive or away from the computer for a long period of time. Note that if you’re using private browsing (incognito mode), your sessions may time out sooner. Your session may also expire if you’re logged into multiple devices at the same time.

Seedtale is not working properly. What should I do?

If Seedtale is not functioning properly or you’re unable to save or download an image, we recommend performing the following troubleshooting steps: 1. Ensure you’re on a laptop/desktop computer running Windows or Mac OS X. Seedtale is not optimized for mobile devices or non-Windows/Mac operating systems. 2. Upgrade to the . . . Read more

Which keyboard shortcuts work with Seedtale?

We’ve implemented the following keyboard shortcuts to help speed up your design. Mac OSx Shortcuts Save: command+S Copy elements: command + C Paste elements: command + V Undo action: command + Z Redo action: command + Y Move object 1 pixel: Arrow keys Deselect object: Escape key Delete selected object: Delete key Select multiple objects: Hold . . . Read more