Knowledge Base

Powering the world’s best user experiences.

Category: Billing

Why is my credit card being declined?

Declines can happen for a variety of reasons. When our payment processor submits the charge to your credit card company, they have an automated system that determines whether or not to accept the charge. Unfortunately, most declines are generic so we don’t get much information on our end. First, ensure . . . Read more

How do I cancel my paid subscription?

We’re really sorry to hear that you’re considering cancelling your subscription. If there’s anything we can do to improve your experience, please contact us and let us know before cancelling. If you do need to cancel, head to ‘My Account’ then click on ‘Billing’. Click on “Cancel Subscription” Read the . . . Read more