Declines can happen for a variety of reasons. When our payment processor submits the charge to your credit card company, they have an automated system that determines whether or not to accept the charge. Unfortunately, most declines are generic so we don’t get much information on our end.
First, ensure that your payment information is up to date and that your credit card is not expired.
If your card is getting declined but you know that it’s valid, the best way to move forward is to contact your bank/credit card company, inquire for more information, and ask for the charge to be accepted.
Note: We only accept Visa, MasterCard and American Express. Also, we highly recommend avoiding debit cards since they tend to get declined more frequently.